[Remote] Associate Solution Specialist (Security and Compliance)

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Note: The job is a remote job and is open to candidates in USA. JourneyTeam is seeking an Associate Solution Specialist to join our Security & Compliance practice. This entry-level role is designed for individuals beginning their career in Microsoft cloud technologies who are eager to develop technical expertise while supporting customers and internal teams.


Responsibilities

  • Respond to and resolve customer support tickets related to Microsoft 365 environments, following defined SLAs and escalation paths
  • Perform routine operational tasks including user provisioning, licensing, permissions, and device enrollment
  • Monitor security alerts and escalate potential risks or incidents to senior team members
  • Execute standard troubleshooting procedures using established runbooks and document resolution details
  • Assist Solution Specialists with implementation tasks across Microsoft 365, Entra ID, Intune, Azure, and Security & Compliance solutions
  • Configure baseline tenant settings and support device onboarding and conditional access configurations under guidance
  • Support repeatable deployment activities and managed services operations using JourneyTeam standards
  • Maintain accurate documentation including ticket notes, knowledge base articles, and technical instructions
  • Communicate status updates and collaborate with project managers and team members on customer work
  • Manage assigned tasks and backlog items while meeting response and resolution expectations
  • Participate in training, labs, shadowing, and certification efforts to develop technical expertise
  • Continuously build foundational knowledge of Microsoft cloud, security concepts, and troubleshooting methodology

Skills

  • Foundational understanding of IT concepts such as identity, networking, operating systems, or cloud computing (education, labs, internship, or self-study acceptable)
  • Familiarity with Microsoft 365 or Azure environments through coursework, certifications, personal labs, or hands-on experience
  • Strong problem-solving skills and willingness to learn new technologies quickly
  • Ability to follow structured processes and document work clearly
  • Effective communication and customer service skills
  • Organized and detail-oriented with the ability to manage multiple tasks and priorities
  • Embrace and live the JourneyTeam values: A Caring Mindset, Exceptional Performance, Being OneTeam, Making & Keeping Commitments, Taking Ownership, Effective Communication, A Growth Mindset

Benefits

  • Comprehensive healthcare and dental coverage
  • 401(k) with an approximate 4% employer match—with immediate vesting
  • Flexible time off, with employees averaging 3.75 weeks per year
  • Paid maternity and paternity leave
  • Monthly phone stipend (or the option to join our corporate phone plan)
  • Monthly gym membership reimbursement of up to $200

Company Overview

  • JourneyTeam is a technology provider with over 30 years' experience specializing in Microsoft business applications and technology It was founded in 1993, and is headquartered in Draper, Utah, USA, with a workforce of 51-200 employees. Its website is http://journeyteam.com.

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