Remote Healthcare Call Center Jobs – US Shift – No Tech Skills Needed

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Job Summary

Progressive Technology is expanding its patient-facing support team and is hiring empathetic, detail-oriented Remote Healthcare Call Center Associates to handle inbound and outbound patient calls during US business hours/night shifts (IST). You do not need prior technical expertise—we will train you on the tools, scripts, and healthcare compliance basics (including HIPAA/PHI handling). If you are a great listener, can communicate with clarity and warmth, and are comfortable working in a metrics-driven environment, this role is for you.

Key Responsibilities

  • Patient Support: Answer inbound calls and place outbound follow-ups to assist patients with appointments, basic billing queries, prescription refills/status checks, referrals, and general information.

  • Scheduling & Coordination: Book, reschedule, or cancel appointments using client-approved workflows and scheduling systems (training provided).

  • Data Capture: Document every interaction accurately and promptly in the CRM/call logging system while maintaining confidentiality of protected health information (PHI).

  • Issue Resolution: Triage patient concerns, escalate complex medical/insurance queries to the appropriate team, and ensure timely resolution.

  • Compliance & Quality: Adhere to HIPAA/privacy guidelines, call quality standards, and process SOPs.

  • KPIs & SLAs: Meet or exceed targets on AHT (Average Handle Time), First Call Resolution, Quality Audit Scores, Schedule Adherence, and Customer Satisfaction (CSAT).

  • Continuous Improvement: Provide feedback on recurring patient issues, script improvements, and workflow optimizations.

  • Team Collaboration: Participate in calibration sessions, coaching, and refresher trainings to stay aligned with quality expectations.

Required Skills and Qualifications

  • Excellent English communication skills—both verbal and written—with a clear, patient-friendly tone.

  • High empathy, patience, and active listening abilities to support vulnerable or anxious patients.

  • Ability to follow structured scripts and workflows with strong attention to detail.

  • Typing speed of at least 30 WPM with high accuracy (or willingness to improve quickly).

  • Comfortable working night shifts aligned to US time zones (EST/PST/CST/MST).

  • Basic computer literacy (email, chat tools, web browsers, MS Office or Google Workspace).

  • Reliable high-speed internet connection and a quiet, professional home workspace.

  • Willingness to undergo HIPAA/PHI, data privacy, and security training.

Experience

  • 0–2 years of experience in customer support/call center/healthcare process preferred, but motivated freshers are welcome.

  • Prior exposure to US healthcare, medical billing, EHR/EMR systems, or insurance processes is a plus—but not mandatory.

  • Experience working with KPIs/SLAs and quality assurance frameworks is advantageous.

Working Hours

  • Primary coverage during US shifts (e.g., 5:00 PM–2:00 AM IST or 7:00 PM–4:00 AM IST; exact window may vary by client/time zone).

  • Five-day work week with rotational weekends or fixed offs based on client project.

  • Overtime/holiday/shift differential pay may apply where applicable.

  • Part-time and split-shift options may be considered for high-performing candidates.

Knowledge, Skills, and Abilities

  • Customer-first mindset with an ethical, compliant approach to patient data.

  • Problem-solving and de-escalation skills with the ability to remain calm under pressure.

  • Process discipline—comfortable following SOPs while balancing empathy and efficiency.

  • Coachability & growth mindset—open to feedback, quality audits, and continuous learning.

  • Cultural sensitivity when interacting with diverse patient populations.

  • Basic understanding (or willingness to learn) of US healthcare terminology (copay, deductible, prior authorization, referrals, etc.).

Benefits

  • Competitive salary with night shift allowances and performance incentives.

  • Paid training on HIPAA, healthcare workflows, and all tools you will use.

  • Flexible remote work with structured support and coaching.

  • Health & wellness benefits (as per company policy and geography).

  • Career progression paths into Quality, Training, Team Lead, or Workforce Management.

  • Inclusive, supportive culture with continuous learning and recognition programs.

Why Join Progressive Technology?

  • No tech skills required—we invest in your training and success.

  • Stability + growth: Work with a fast-scaling company serving leading healthcare providers.

  • Real impact: Help patients access care smoothly and compassionately.

  • Modern, remote-first workplace with systems that support productivity and well-being.

  • Merit-based growth: Your performance and potential determine how fast you grow.

How to Apply

  • Submit your resume highlighting your communication skills, customer support (if any), and availability for US shifts.

  • Include a short cover note (3–4 lines) explaining why you would be great at helping patients over the phone.

  • Mention your current location, notice period, preferred shift window, and internet speed.

  • If available, share any prior experience with healthcare, call centers, or CRM tools.

  • Apply via our career portal or email your application to us with the subject line:
    Application – Remote Healthcare Call Center.

  • Selection Process:

    • Application screening → Online communication assessment → HR interview → Operations/Quality interview → Offer & onboarding.

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