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Selling Partner Associate (with English and French), Vendor SP- Support
<div><h2>Overview</h2> <p>Selling Partner Associate (with English and French), Vendor SP- Support</p> <p>Job ID: 3083070 | Amazon Ireland Support Services Limited</p> <p>SHIFT REQUIREMENTS: Rotating shifts Monday-Sunday, ranging from 7 AM to 10 PM depending on role.</p> <p>WORK LOCATION: This is a virtual home based role. Permanently working from home from any province in IRELAND.</p> <h2>Key job responsibilities</h2> <ul> <li>Support Amazon\'s Selling Partners to solve incoming issues via three channels of communication (Phone, Email & Chat).</li> <li>Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.</li> <li>Identify customers’ needs, clarify information, research issues and provide solutions.</li> <li>Demonstrate Customer Obsession by delivering an exceptional customer care experience with every contact.</li> <li>Build sustainable relationships and engage customers by going the extra mile.</li> <li>Oversee and achieve various productivity and quality targets and metrics.</li> <li>Collaborate with internal stakeholders and teams.</li> <li>Document all Selling Partner interactions according to standard operating procedures.</li> <li>Troubleshoot and provide product guidance and support to Sellers and Vendors.</li> <li>Attend regular training sessions and learn product details and key selling points of products and technologies.</li> <li>Perform other duties and special projects as directed by management in line with skills and experience.</li> </ul> <h2>About the team</h2> <p>Join our Amazon Family in IRELAND!</p> <ul> <li>New hires become part of a diverse, multicultural and global team.</li> <li>Amazon offers multiple career paths and grows talent internally.</li> <li>Private Healthcare Plan</li> <li>Before start, must have high speed internet with up to 5Mb download and 1Mb upload, and a suitable home office environment in compliance with Amazon’s virtual contact center policy.</li> </ul> <h2>BASIC QUALIFICATIONS</h2> <ul> <li>Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.</li> <li>Previous experience in a customer service environment.</li> <li>Technical skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease.</li> </ul> <h2>PREFERRED QUALIFICATIONS</h2> <ul> <li>Excellent verbal and written communication skills, guiding customers through steps to resolve issues via phone and email.</li> <li>Excellent listening skills with empathy and willingness to help.</li> <li>Prior Contact Center experience is helpful (preferred).</li> <li>Ability to work in a fast-paced, high-volume environment and adapt to change.</li> <li>Ability to perform in a metric-driven environment with high productivity and quality standards.</li> <li>Strong customer focus and a positive, cooperative team attitude.</li> <li>Multitasking: handle phone, chats and emails in tandem.</li> <li>Clear and professional verbal and written communications; comfortable providing live telephone support in English and other defined languages.</li> <li>Ability to troubleshoot, research and translate technical/procedural instructions for customers.</li> <li>Self-motivated with a willingness to learn new skills.</li> <li>Demonstrate urgency and adaptability to changing business needs and identify process improvements.</li> </ul> <p>Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills, and we are committed to protecting your privacy and data. Please consult our Privacy Notice to know more about data collection and use.</p> <p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application or hiring process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p> <p>Based on your recent activity, you may be interested in:</p> <p><b>Posted:</b> June 3, 2025 (Updated 2 days ago)</p> <p><b>Posted:</b> March 21, 2025 (Updated 22 days ago)</p> <p><b>Posted:</b> July 22, 2025 (Updated about 2 months ago)</p> <p><b>Posted:</b> November 27, 2024 (Updated 23 days ago)</p> <p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.</p></div> #J-18808-Ljbffr
