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Service Coordinator / Dispatcher
<p>Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? </p> <p><span data-contrast="none">Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.</span></p><p><strong><span data-contrast="none">Transform the everyday with us!</span></strong></p> <p><span data-contrast="none">Our </span><strong><span data-contrast="none">Service Coordinators </span></strong><span data-contrast="none">coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out</span><strong><span data-contrast="none">. </span></strong><span data-contrast="none"> As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.</span></p><p><strong><span data-contrast="none">As a Service Coordinator, you will:</span></strong></p><ul><li> Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center</li> <li> Act as primary point of contact for service customers to ensure expectations are met</li><li> Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel</li><li> Schedule resources to support standard service agreements</li><li> Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability</li><li> Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform</li><li> Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices</li><li> Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work</li></ul> <p><strong><span data-contrast="none"><br></span></strong></p><p><strong><span data-contrast="none">You will make an impact with these qualifications: </span></strong></p> <p><span data-contrast="none">Basic Qualifications:</span></p><ul><li> High school diploma or state-recognized GED</li> <li> Must be able to demonstrate:</li><li> The ability to read and understand customer service contracts</li><li> Organizational and interpersonal skills</li><li> Experience using Microsoft Office and business software systems (e.g., SAP)</li><li> Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.</li><li> Legally authorized to work in the United States on a continual and permanent basis without company sponsorship</li></ul> <p><span data-contrast="none">Preferred Qualifications:</span></p><ul><li> Associate degree</li> <li> Experience dispatching/scheduling field personnel/technicians</li><li> Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus</li></ul> <p><strong><span data-contrast="none">Ready to create your own journey?</span></strong><span data-contrast="none"> Join us today.</span></p> <p><strong><span data-contrast="none">About Siemens:</span></strong></p> <p><span data-contrast="none">We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.</span></p> <p><strong><span data-contrast="none"><span data-ccp-char="" data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}">Our Commitment to Equity and Inclusion in our Diverse Global Workforce</span></span></strong></p> <p><span data-contrast="none"><span data-ccp-char="">We value your unique identity and perspective. We are fully committed to </span><span data-ccp-char="">providing </span><span data-ccp-char="">equitable</span><span data-ccp-char=""> opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform </span><span data-ccp-char="">the everyday</span><span data-ccp-char=""> with us.</span></span></p> <p><span data-contrast="none"> </span></p><p><span data-contrast="none">#LI-KI1 #Zone5-EREF</span></p><br><div><b>You'll Benefit From</b></div>Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found <a href="https://www.benefitsquickstart.com/siemens/index.html" target="_blank">here.</a><br>The pay range for this position is $39,760 - $68,160 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.<br><div><br> <div><b>Equal Employment Opportunity Statement</b></div> Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. <br><br> <div><b>EEO is the Law</b></div> Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. <br><br> <div><b>Reasonable Accommodations</b></div> If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link <a href="https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html" target="_blank"><b>Accommodation for disability form</b></a>. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. <br><br> <div><b>Pay Transparency</b></div> Siemens follows Pay Transparency laws. <br><br> <div><b>California Privacy Notice</b></div> California residents have the right to receive additional notices about their personal information. To learn more, click <a href="https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html" target="_blank">here.</a> <br><br> <div><b>Criminal History</b></div> Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. <br></div>
