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Fully Remote Entry Level Client Services
<h3><strong>Job Summary:</strong></h3> <p>Amazon is seeking a highly motivated and customer-focused professional to join our Fully Remote Client Services team. This entry-level role is ideal for individuals looking to build a career in client relations and service management while working from the comfort of their home. As a Client Services representative, you will be responsible for delivering exceptional support to Amazon clients, ensuring their inquiries and concerns are addressed efficiently, and contributing to a seamless customer experience. This role offers comprehensive training, a dynamic work environment, and opportunities for career growth within one of the world’s leading technology and e-commerce companies.</p> <hr> <h3><strong>Key Responsibilities:</strong></h3> <ul> <li>Respond promptly and professionally to client inquiries via email, chat, or phone.</li> <li>Provide accurate information on Amazon products, services, and policies.</li> <li>Troubleshoot and resolve client issues effectively, escalating when necessary.</li> <li>Document client interactions and maintain detailed records in the CRM system.</li> <li>Collaborate with internal teams to resolve complex client concerns.</li> <li>Identify opportunities to enhance the client experience and provide feedback to management.</li> <li>Meet or exceed performance metrics for response time, resolution, and client satisfaction.</li> </ul> <hr> <h3><strong>Required Skills and Qualifications:</strong></h3> <ul> <li>High school diploma or equivalent; Bachelor’s degree preferred.</li> <li>Excellent verbal and written communication skills in English.</li> <li>Strong problem-solving and critical-thinking abilities.</li> <li>Comfort and proficiency with technology and online tools.</li> <li>Ability to manage multiple tasks and prioritize effectively in a remote environment.</li> <li>Professional and positive attitude with a strong customer service orientation.</li> </ul> <hr> <h3><strong>Experience:</strong></h3> <ul> <li>No prior professional experience required; this is an entry-level role.</li> <li>Any prior experience in customer service, client relations, or administrative support is a plus.</li> </ul> <hr> <h3><strong>Working Hours:</strong></h3> <ul> <li>Full-time, remote schedule.</li> <li>Flexible hours may be available; must be able to work during peak business hours as needed.</li> </ul> <hr> <h3><strong>Knowledge, Skills, and Abilities:</strong></h3> <ul> <li>Familiarity with CRM systems and customer service software is advantageous.</li> <li>Ability to navigate multiple digital platforms efficiently.</li> <li>High attention to detail and accuracy in client communications.</li> <li>Strong interpersonal skills to foster positive relationships with clients.</li> <li>Self-motivated with the ability to work independently while maintaining productivity.</li> </ul> <hr> <h3><strong>Benefits:</strong></h3> <ul> <li>Competitive salary and performance-based incentives.</li> <li>Comprehensive health, dental, and vision insurance plans.</li> <li>401(k) with company match.</li> <li>Paid time off and holiday benefits.</li> <li>Access to Amazon learning and development programs.</li> <li>Remote work flexibility and supportive team environment.</li> </ul> <hr> <h3><strong>Why Join Amazon:</strong></h3> <p>Amazon is committed to creating a diverse, inclusive, and supportive workplace where employees can grow their careers. By joining our Client Services team, you will gain invaluable experience in a global organization, access to cutting-edge tools, and opportunities for advancement. We value innovation, collaboration, and customer obsession, and your contributions will have a direct impact on our clients’ satisfaction.</p> <hr> <h3><strong>How to Apply:</strong></h3> <p>Interested candidates are encouraged to submit their application online via the <a rel="noopener" target="_new" class="decorated-link" href="https://www.amazon.jobs">Amazon Careers portal<span aria-hidden="true" class="ms-0.5 inline-block align-middle leading-none"><svg width="20" height="20" viewbox="0 0 20 20" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]"><path d="M14.3349 13.3301V6.60645L5.47065 15.4707C5.21095 15.7304 4.78895 15.7304 4.52925 15.4707C4.26955 15.211 4.26955 14.789 4.52925 14.5293L13.3935 5.66504H6.66011C6.29284 5.66504 5.99507 5.36727 5.99507 5C5.99507 4.63273 6.29284 4.33496 6.66011 4.33496H14.9999L15.1337 4.34863C15.4369 4.41057 15.665 4.67857 15.665 5V13.3301C15.6649 13.6973 15.3672 13.9951 14.9999 13.9951C14.6327 13.9951 14.335 13.6973 14.3349 13.3301Z"></path></svg></span></a>. Please include an updated resume and a brief cover letter highlighting your interest in client services and remote work. Selected candidates will be contacted for a virtual interview.</p>
