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Virtual Banking Manager- Plano, TX
JOB DESCRIPTION<br><p><span>We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and digital solutions. You will have the opportunity to help people experience our Customer Promise – helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.</span></p> <p> </p> <p><span>As a Virtual Banking Manager, you will manage a team of Virtual Bankers, ensuring they meet and exceed customer expectations and create a customer-obsessed culture. You will direct aspects of virtual bank operations, grow deposits and relationships and coach bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. You will collaborate with our branch partners along with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.</span></p> <p> </p> <p><span><strong>Job Responsibilities</strong></span></p> <ul> <li><span>Manage and coach virtual bank employees to engage customers and deepen relationships with clients</span></li> <li><span>Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want</span></li> <li><span>Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings</span></li> <li><span>Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes</span></li> <li><span>Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers</span></li> <li><span>Improve revenues and expenses and grow the business, while exceeding customer expectations</span></li> <li><span>Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture</span></li> <li><span>Address client issues promptly and effectively</span></li> <li><span>Build partnerships with One Chase partners to build brand and relationships</span></li> </ul> <p><span><strong>Required Qualifications, Capabilities, and Skills </strong></span></p> <ul> <li><span>3+ years of experience leading a team </span></li> <li><span>Must be willing to work in an environment that requires 100% phone-based customer interaction</span></li> <li><span>Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture</span></li> <li><span>Delivers exceptional customer experience by acting with a customer first attitude</span></li> <li><span>Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships</span></li> <li><span>Exudes confidence with bankers when sharing product knowledge and solutions</span></li> </ul> <p><span><strong>Preferred Qualifications, Capabilities, and Skills </strong></span></p> <ul> <li><span>College degree or military equivalent</span></li> <li><span>Management experience strongly preferred; Retail Banking highly preferred</span></li> <li><span>Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology</span></li> <li><span>Ability to adapt quickly to a changing environment and be a strong decision maker</span></li> </ul> <p> </p>
